How could I talk with my children about how to get help for themselves or others if they have negative experiences when they are online?

Contents
  • If your children ask for help for themselves or others if they have negative experiences when online, here are some ways you could respond:
    • Show your children you believe them. It is important for your children to feel confident in confiding their experiences
    • Take your children’s concerns seriously without panicking
    • Listen to your children without judgement. Show you understand he/she is upset by what has happened
    • Remind your children they have the right to feel safe and respected when online
    • Talk about what actions your children have taken and work out a plan of action together
  • The eSafety Commissioners’ Online Safety Guide can help parents talk with their children about the benefits and risks of being online and how to get help if they have negative experiences.
  • The eSafety Guide has information about games, apps and social media including how to report inappropriate content.
  • The tip sheet “How to push back against hate online” discusses actions children can take if they see hate and prejudice online.
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